Thank you for your interest in Custom Feather Banner Flags.  Please see the section below called GETTING STARTED.

Here is some information you may find helpful. We have tried to answer the most frequently asked questions.

WHAT IS A CUSTOM FEATHER BANNER FLAG?
    A Custom Feather Banner flag is a handmade product (made in the USA). This includes large-scale digital printing and individual sewing. Custom Feather Banner flags can be printed with just about anything you want to put on them.  It is very much like printing from your computer to a printer, except that we are printing on fabric. So you can have multiple colors, photos, graphics, and logos on your flag.

COST and OPTIONS
    The on-line price for a one-sided back side reverse flag kit is $149 per kit (a flag, a pole, and a ground mount stake) or $119 for just the flag.  Quantity discounts start with 5 units. Cost includes design services (see below). The on-line price for a two-sided back side reverse flag kit is $229 per kit (a flag, a pole, and a ground mount stake) or $199 for just the flag.

SIZE
    Our one-sided back side reverse custom feather banner flags are 11.5 feet tall by 3 feet wide. 

GETTING STARTED
    To start an order you'll need to first purchase the custom flag. We do not do any design work without a paid order. Please order online:
          For custom Flags and Kits use this link: http://www.vistaflags.com/97-custom-advertising-feather-flags-
    We communicate via email, ONLY, to preserve a "virtual paper trail". ALL custom flag correspondence should be directed to: custom@vistaflags.com.

FREE SIMPLE DESIGN WORK (We design it for you)
     After ordering, email custom@vistaflags.com with as much detail as you can about what you want. Logos and graphics must be vector graphics (usually file types ending in PDF or EPS) because we are going to enlarge them. Our designer will put together a simple design for you. The first draft and first revision of the design will be free. There will be a $15 charge for revisions after the initial one, so please be as specific as possible when requesting your flag design. Turn-around time on flag design is one to two days.  When we design a flag for you we will send you images for your final approval.  We will not print a flag without your written approval of the design. Custom flags are not returnable.  If we cannot come up with a design that works for you we can at that point cancel the order. There is no set-up fee and no color fee (these are digitally printed).
On our website we offer stock flags that or either windless or flutter style.  Unless you request a flutter design we will design your flag as a windless flag. If you are unclear on the difference we have a video available that describes the differences between the two: http://youtu.be/xje0-fyCfNI

DESIGNING IT YOURSELF
     If you have Photoshop(tm) software you can download the template and instructions here:
For one-sided, back-side reverse Windless or Flutter: http://www.vistaflags.com/OneSidedWindlessFlutter.zip 
     Before sending the file to custom@vistaflags.com save it without layers in TIFF format.  Please do not alter the template, except to add your design to it. 
NOTE: We require all Resellers to provide the fully completed flag design for custom flags.

WINDLESS and FLUTTER Flags
On our website we offer stock flags that are either Windless or Flutter.  We can make our single-sided custom flags as either Windless or Flutter style.  However, we only make two-sided flags as windless because of the weight of the flag and how it would perform.  If you want to know more about the two styles we have a video available that describes the differences between the two: http://youtu.be/xje0-fyCfNI

NOTE: If you order the Custom Flag ONLY (no kit), you must have poles designed for use with your flag choice. We are not responsible for knowing if you have the correct poles for your application/use of the flag.  If you order the Custom Flag KIT, we will provide you with the correct pole set for your flag.

PROOF/PRINT DISCLAIMER
  Screen Proofs depict Design Layout, Text Accuracy & Image Placement, but will only ESTIMATE Color Matching or Color Density. We DO NOT guarantee that the Custom Printed Flag will match the color displayed on your Computer Monitor or Printer.  Fabric has a different density than paper (more porus so less ink can stick to it) so flags will look differently. We cannot match colors exactly.

PROOF APPROVALS
  Vista Flags has no upload capability on our web site, so we communicate via email. Since we need everything in writing, all correspondence concerning custom flags is done via email. Once we receive your email indicating a design as APPROVED, Vista Flags is released from ALL liabilities for any errors including, but not limited to: Grammar, Spelling, Color Matching, Size, Image Placement, Resolution, and Color Density. Custom flags are not returnable.

PRODUCTION TIME
    A Custom Feather Banner flag is a handmade product (made in the USA). This includes large-scale digital printing and individual sewing. Average turnaround production time is 7 days AFTER the approved design is submitted to the printer, plus transit shipping time. We will not promise a custom flag order any earlier than this.

BLEED THROUGH 
    Because of the printing technique the bleed-through to the other side of one-sided flags will not be as good as the screen printed stock designs. We get about 60% bleed-through with our digital printer, depending on color. The image is still very readable on the back side.  Two-sided flags are printed on both sides and have a light blocking material in the center that keeps the image from one side affecting the image on the other side. 
LIFE EXPECTANCY OF FLAG
    If left out in the weather 24/7, Feather Banner flags will last an average of 3-5 months, depending on conditions. You will get longer life by taking them in at night and putting them up in the mornings, and by not flying them in high wind conditions. Please take that into consideration prior to purchasing. We use UV resistant inks that help prolong the vibrancy of the colors.  

COLOR OPTIONS & ISSUES
        1) We can’t match all the colors that we have in our stock flags. We use a giant ink jet printer that is a lot like a photo ink jet printer, so we get a wider range of colors than we were able to get in the past.
2) While we try to match the colors as accurately as possible, a variety of things will alter the colors, some of which are beyond our control. 
3) What you see on the screen (RGB) and what we get from our printer might look slightly different.  
DESIGN CONSIDERATIONS
    The purpose of the Feather Banner flag is typically to get your message out to your potential customer as quickly and accurately as possible, so keep the message simple. The more text that is on is on the flag the harder it is for a customer to figure out what you do or sell. As much as possible, make your main message vertical (top to bottom like the Vista Flags flags above). The human mind has a great capacity to read the message vertically, even from the back side (reverse). However, text and graphics run sideways (horizontal type running from bottom to top) are fine from the front, but practically unreadable on the back.  If you need that type of text, consider a two-sided flag.
    Check the readability of your flag based on where your customers are going to see your flag.  Use the image we send you (or you design) and see if which way the wind generally blows. We typically design the flag with the pole on the left side. But we can reverse that if that would make your flag backwards for the majority of the viewers. The curved side is the pole side. You want the pole side to face the direction of the wind.

BEFORE YOU BUY
Not all cities allow this type of advertising and custom flags are NOT returnable. Please check with your local authorities before purchasing to make sure you can display this type of advertising. 
Also, we are not responsible for knowing if you have the correct poles for your application/use of the flag.
    Custom flags are not returnable.  We try to give you as much information as possible to help you understand what you are purchasing, so please read this carefully.  Please let us know if you have any questions. Having happy customers is more important to us than making a profit, so we want you to fully understand the product you are purchasing before you actually place the order.
Hopefully this answers most of your questions.

Thank you for your interest in our company and in our custom Feather Banner flags.